COVID-19 impact to our associates and our business. 

Zelis leadership and associates swiftly formed a COVID-19 taskforce that was representative of each functional area of the organization. We ensured all associates were provided the equipment and tools needed to work from home. Corporate-wide townhalls were conducted bi-weekly to keep associates up to date. This included hearing from our Chief Medical Officer, learning about plans to return, tips and guidance for living and working in the new “Normal” while adhering to the CDC guidelines. Local site support was available, and continues to be available, to address specific needs from a geographic perspective.

Below are some of the key steps we took to ensure success:

• Created and sent 3X/weekly emails to keep associates engaged and connected
• Expanded EAP and Teladoc resources
• Provided resources for e-learning and associate well-being (from fitness activities to mental health)
• Provided dependent care resources
• Made mail order Rx available for all medical plans
• Provided those who were ready to return to the office a safe workplace consistent with CDC guidelines, PPE equipment and supplies, protocol training and sanitation requirements.
• Informed our clients and partners of our actions to keep services and solutions operating and in line with CDC and local guidance
• Conducted enterprise-wide bi-weekly town halls from March through July to keep associates engaged and informed.
• Provided training to managers and associates, tools, website and resources to support in WFH environment

With guiding principles in place, and always putting our associates’ safety first, we saw our associate morale and productivity increase. Associates who returned to the office felt safe with the protocols that were in place. Engagement between associates and their managers have improved, even in a virtual environment. Client satisfaction remained and we were able to provide them more concierge service. This was an opportunity to show the true resilience of our associates and brought us closer together as an organization.

Mitra Agcaoili, VP Talent Management