Visa Inc

Measuring Inclusion

Challenge

While representation can be measured with data (ie., number of employees in specific leadership roles, race or gender groups) companies don’t often measure levels of inclusion, as it is behavior and culture-based.

Actions

Universal acceptance for everyone, everywhere is not only Visa’s brand promise, it’s the foundation of the company culture. Inclusion is essential to foster engagement, innovation and belonging. Within Visa’s annual global employee survey, there are several questions included designed to specifically measure behaviors that can be tied to inclusion.

Post-survey, senior leaders are then provided an “inclusion index” and expected to develop practical action plans to reinforce these behaviors within their teams.

Since inclusion is a learned competency, Unconscious Bias training has also been required of all leaders within Visa, to help identify and eliminate hidden stereotypes. The training helps eliminate those biases by addressing how and why they show up at work, how behaviors are influenced and how, through increased self-awareness, everyone can be more objective. This awareness goes a long way in creating an environment in which individual differences are valued and contribute to the success of the business.

Outcomes

  • Due to the deliberate measurement within the employee survey, Visa has observed year-over-year increases in the inclusion index.
  • Over 90% of Visa’s leadership have completed Unconscious Bias Training to date.

 

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