We want to attract, grow and retain the world’s best talent while also increasing the overall diversity of our organization. Increased diversity builds customer empathy and fuels innovation. Increased inclusion of each employee results in better ideas and higher engagement. We don’t believe in setting quotas by manager or interview teams. We do believe in “input goals” for talent acquisition, retention and promotion processes which we believe will result in year-over-year progress for workforce diversity and inclusion.
We are solving for a thoughtful, unbiased talent system that results in hiring and growing the world’s best talent. We also want a workforce that reflects our diverse base of 50 million customers and the communities where we operate to fuel customer empathy and innovation.
Developing the Foundation:
Measuring Success and Transparency:
We are now measuring written rubrics, candidate slate diversity and number of diverse sources of talent. We are seeing increases in women in technology and executive positions. Our African American employee population is 116 index-to-prior-year (as examples of outcomes).