Bank of America is providing assistance to clients in need and taking proactive steps to protect clients and teammates in Financial Centers. This includes enhanced cleaning procedures and other measures to limit the risk of exposure, based on recommendations from the Centers for Disease Control (CDC). 

The bank is offering assistance for clients impacted by coronavirus, including the following:

• Consumer and Small Business deposit accounts: clients can request refunds including overdraft fees, non-sufficient funds fees, and monthly maintenance fees.
• Consumer and Small Business credit cards: clients can request to defer payments, refunds on late fees.
• Small business loans: clients can request to defer payments, refunds on late fees.
• Auto loans: clients can request to defer payments, with payments added to the end of the loan.
• Mortgages and home equity: clients can request to defer payments, with payments added to the end of the loan.
• In all of these instances, there will be no negative credit bureau reporting for up-to-date clients.
• The bank has also paused foreclosure sales, evictions and repossessions.

Watch Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, explain the additional assistance Bank of America is providing to help clients and small businesses experiencing hardships, how the company continues to operate its Financial Centers, how to better bank at home and Bank of America’s longstanding commitment to its communities.

For Small Business owners, get the latest information on the Paycheck Protection Program and Client Assistance Programs. Learn more.