Unconscious bias is not only counter to GEHA’s objective to cultivate a trusted workplace, but it has a significant impact on employees’ ability and desire to produce great work. A 2017 study from the Center for Talent Innovation noted that employees who perceive their organization has an unconscious bias are more likely to feel alienated, withhold ideas at work, or say they are not productive working for their employer. At GEHA, we knew we needed to address unconscious bias by recognizing, acknowledging, and minimizing any potential blind spots within or around GEHA.

In 2020, we required all leaders to attend a four-hour, live, instructor-led unconscious bias course. We have continued this by holding additional courses for new leaders.

In 2021-22, we are requiring all leaders to complete a seven-hour, live, instructor-led inclusive leader course, focusing on awareness, courageous accountability and empowering others.

In 2022-23, we are expanding our required unconscious bias course to all employees in the organization.

We have had 100% of our leaders complete this unconscious bias training, and we are now working on getting all employees to complete the course. Since starting the program, there has been a considerable increase in awareness of the issue and adjustment in mentality when approaching potential biases. To measure organizational progress in addressing unconscious bias, we have included specific questions around inclusion and perception of bias in our annual engagement survey.

Vicki Webster