Our employees and customers, as well as those in our local communities with special needs or abilities, face unique challenges on a daily basis. For our employees, it’s important to understand and address their workplace accessibility needs in order to enhance their lives and work contribution while also ensuring their working environment promotes a sense of belonging. For our customers with special needs or abilities, we strive to understand how our products may be developed to improve their usability and experience. For those in our community with special needs and abilities, we recognize the importance of providing support through our programs and sponsorships. However, solving for accessibility and inclusion for our employees, customers and those in our local communities can be challenging given the extremely wide spectrum of intellectual and physical differences.
We have approached understanding and addressing ways we can enhance accessibility and inclusion for our employees, our customers and our local communities through collaboration between our internal teams, our Abilities Network (Employee Resource Group) and our external partners. An example of how we are addressing accessibility issues for employees who are hearing impaired is to have real time closed captioning for large presentations and equipping some conference rooms with closed loop devices.
However, it’s not enough to ensure all our employees have what they need to be successful in their roles. It’s just as important for them to have a sense of belonging and for them to feel that they are a valued part of the team. To this end, our Abilities Network has been instrumental in developing training programs that focus on educating all our employees on some of the hurdles our employees with special needs face on a daily basis. These programs include an introductory training on Disability Etiquette, developed in partnership with Springboard Consulting, a training on Mental Well-Being in the Workplace, and a pilot program focused on understanding how best to work with employees on the autism spectrum.
Through our diverse employee base and our Abilities Network, we strive to tap into insight for ways we can develop our products to enhance the experience for our customers with special needs or abilities. The Accessibility Champions Program focuses on helping our product developers better understand the needs of our customers with special needs. The program has 3 levels. Employees who have participated in the program receive a badge that is displayed on their internal directory profile.
In addition to our Accessibility Champions Program, we strive to support our customers with special needs through both partnerships and sponsorships:
We recognize the importance of supporting those with special needs and abilities within our local communities.
The Annual Intuit Accessibility Summit was held in Bangalore in October 2019. This year’s summit is focused on employment opportunities for people with disabilities. The summit had participants from 200 companies and included presentations, workshops, panel discussions, and conversations.
We continue in our commitment to address the special needs of our employees, our customers and those in our local communities with special needs in both small and big ways. Listen to how changing the invoicing screen on our QuickBooks Online product directly impacted one of our customers: https://www.youtube.com/watch?v=J4fsRVb-Y_o&feature=youtu.be